Where's My Order?
Where's My Order?
You will find the most updated information about your order status by logging in to your account and looking at the tracking information under 'My Orders'.
Tracking Says “Delivered” but Package Not Received
Check to see that you had your order shipped to your current address. Every order receives a confirmation email with the shipping address you entered when you placed your order. Please check this email to ensure that the address is correct.
Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within a few business days.
If you’ve waited a couple days and the package has still not arrived:
See if anyone else accepted delivery. Check with household members, neighbors, building managers, the front desk, and anyone else who might possibly have picked up your mail within the past few days.
Look for a notice of attempted delivery. Occasionally the post office or UPS will leave a note indicating that they attempted to deliver your package, but since you were not home they were unable to deliver it. These notes will often be left in your mailbox or on your door. Please follow the instructions on the notice to recover your package.
Contact the carrier. If you had your order shipped via the post office, talk to your mail carrier or visit your local post office to request any additional information they might have on your order status. If you had your order shipped via UPS, call 1-800-742-5877 and they will be able to assist you. Remember to have your tracking or delivery confirmation number handy so they can look up your order in their system.
If you’ve gone through these steps and your package has still not been delivered, please contact us for assistance.
UPS Shipment Has Not Arrived
In order to ensure the secure delivery of UPS packages, we require signature confirmation on all UPS shipments. If you would not like to require a signature on your UPS shipment, please write "No Signature Required" in your order comments. Please note that we reserve the right to require a signature in all circumstances, but we will try to accommodate customer requests whenever possible.
Due to this signature requirement, it is possible that even if your UPS shipment has arrived at its destination, no one was present to accept it. In most cases, UPS will leave a notice of attempted delivery. These notices will often be left in your mailbox or on your door. Please follow the instructions on the notice to recover your package.
No Tracking Information Available
There are a few circumstances in which tracking might not be available for your package:
Your order is for an international address not using FedEx or UPS shipping. Currently, only our FedEx and UPS services offer tracking for international shipments. Any items shipped via first class mail will not contain a tracking number.
Your order was recently shipped. If your order was placed within the past day or two, the tracking number might not yet have begun to update in either the USPS or UPS systems. Please check back in a day or two to see if the tracking number has begun to update.
Your order contains preorder items. If you’ve placed an order that contains any items that are not yet released, such as an upcoming Magic set, your entire order will not ship until all items are released. Please check again two or three days after the release to see if your order status has begun to update.
Tracking Information Not Changing
If the estimated delivery date for your package has passed and your tracking information hasn’t recently updated, please allow an additional day or two for the package to be delivered. Usually packages, even when delayed, will arrive within a few days of the estimated delivery date.
If you've waited a few days and the tracking information has still not updated:
Contact the carrier. If you had your order shipped via the post office, talk to your mail carrier or visit your local post office to request any additional information they might have on your order status. If you had your order shipped via UPS, call 1-800-742-5877 and they will be able to assist you. Remember to have your tracking or delivery confirmation number handy so they can look up your order in their system.
Order Shipped Internationally Not Received
When an order shipped internationally reaches the destination country, the package may be subject to customs clearance procedures which can cause delays beyond the estimated delivery date. If several days have passed after the estimated delivery date of your package, please contact your country’s customs office to see if they are able to assist you in the retrieval of your package.
